IT Consultation, Management & Outsourcing
Why IT Outsourcing?
As businesses in Hong Kong continue to grow, the need for IT outsourcing services is becoming increasingly important. Finding the right IT outsourcing partner in Hong Kong can benefit from improved productivity, cost savings, access to new technologies and improved customer service. Please reach out to learn more about the benefits of our IT Managed Service offerings.
IT Managed Services
Our teams consist of decades of combined experience providing consulting and support for clients in Hong Kong and APAC region. With the growing complexity of IT systems, many companies find themselves unable to keep up with the demands of managing their IT infrastructure. XTS offers month to month Managed Services. Our top priority is to not to simply meet SLA, but to ensure we support both your technology, people and business.
IT Help Desk
IT helpdesk is the normally the first line of support where users can report their issue by either phone or email. Once the issue has been logged, tickets are routed to the correct teams for troubleshooting.
24x7x365 support via email, hotline or web portal ticket
Fluent English and Cantonese speaking agents
ITIL process ticket handling
Monthly helpdesk reporting
Network Management
As businesses become more reliant on technology, IT infrastructure support is essential for ensuring that systems remain secure and reliable. We take responsibility for support, monitoring and continuous optimization of your infrastructure.
Firewall Management
Router Management
Network 24x7x365 Monitoring
LAN / WAN troubleshooting
Infrastructure Support
As businesses become more reliant on technology, IT infrastructure support is essential for ensuring that systems remain secure and reliable. We take responsibility for support, monitoring and continuous optimization of your infrastructure.
Servers (Windows, Linux)
SAN / VMware
Server 24x7x365 Monitoring
Automatic ticketing process
Cloud Computing
The cloud can offer many benefits for businesses looking to migrate over. Whether you want to go full cloud or hybrid, we can provide consulting to help you discover the best options and provide ongoing support.
Hybrid Cloud Setup
Security
Server 24x7x365 Monitoring
Migrate to the Cloud
IT Procurement
IT procurement is a critical process for any organization looking to purchase goods or services related to information technology. It involves researching, selecting, and negotiating with vendors to secure the best possible deal for the organization. With the right approach, organizations can leverage IT procurement to optimize their investments in technology and find the solutions they need to succeed.
Xentral Tech Solutions provides a comprehensive range of services to clients in the Hong Kong area. From IT consultation, analysis and development of IT solutions tailored to clients needs, to outsourcing services that can fill in gaps in knowledge or personnel due to an organization’s unique circumstances, XTS can provide superior quality IT support and expertise.
Why IT Consulting?
IT consulting services provide an opportunity for businesses to assess their technology strategies and align them with their business strategies. Our engineers can help you gain insight into how to best utilize their technology resources and maximize their potential.
IT Consulting Services
Technology is constantly changing, and businesses need to keep up if they want to remain competitive. Our IT consulting services provide expert advice and guidance to help businesses understand the latest technology options and make informed decisions about their IT investments.
IT Project Management
Our experienced project managers have the expertise to develop effective project plans, manage risks and issues, and ensure successful completion of IT projects.
Office IT Systems Relocation
Moving office IT systems can be a daunting task, but with the right plan and resources in place, it can be a successful transition. To ensure that your office IT systems relocation is as smooth and stress-free as possible, there are several steps that need to be taken.
From finalizing existing facilities to be relocated, to establishing a Relocation Help Desk and conducting Acceptance Testing of new and relocated systems, this guide will provide you with the information you need to create a comprehensive migration and relocation plan.
With Xentral Tech Solution’s assistance, you can ensure that your office IT systems relocation is successful and efficient.
Data Center Builds
In the design of a data center, flexibility and scalability are the principal design goals that are considered, which are factors such as site location, building selection, layout of the floor plan, design of the electrical system, mechanical design, and modularity of the project.
It is uncommon for data center facilities to meet the operational and capacity requirements that were initially set out in their designs. Therefore, designing a data center to meet long-term objectives is a complicated process that requires careful consideration of architecture and engineering.
Wi-Fi Design
There are Wi-Fi networks everywhere, and demand for Wi-Fi access is at an all-time high. Wi-Fi networks need to be carefully built, put into place, and managed in light of the proliferation of smart devices, streaming services, and online services. For your office, our staff can assist generate a predictive Wi-Fi heat map, diagnose any performance problems, and suggest solutions to strengthen connectivity.
Business IT Continuity Planning
As a business, it’s important to be prepared for the worst. You need to have a plan in place to ensure that your business can continue to run in the event of a disaster. It is important there are system procedures in place that will help restore critical business functions in the event of an unplanned disaster.
IT Managed Services
Strategic IT Review
A Strategic Review will help your business define your IT goals, whether they are short, medium or long term. Our teams will arrange a meeting with you to learn more about your business goals, challenges and risks. XTS Experts will perform a full IT inspection and deliver our findings to you.
FAQ
What are the advantages of IT outsourcing?
There are many advantages to IT outsourcing, including the ability to offload technical responsibilities, reduce costs and save time. A professional service provider can provide you with the tech staff you need when you need it. Xentral Tech Solutions can take on the day-to-day technical responsibilities so that you can focus on growing your business.
What are the risks of outsourcing IT services?
While IT outsourcing can save your business money, it’s important to ensure that you’re working with a reputable company. We recommend doing your research and interviewing several IT service providers before making a selection.How can IT outsourcing help businesses save money?
The primary justification for outsourcing by businesses is to cut expenses. In fact, 59% of the businesses questioned stated that cutting costs was the driving force behind doing this. Why? You can keep to lesser budgets and only pay for what you actually need by outsourcing jobs to qualified pros. When compared to hiring a full-time staff, which can be expensive in Hong Kong, this is typically far more cost-effective.